Frequently Asked Questions

SingPost has revised its Ordinary and Registered postal services to accept only letters and printed papers. With effect from 15 October 2020, packages may only be delivered via Basic Package and Tracked Package.

Singpost Basic Package
(Letterbox - No Tracking, 2 - 4 working days):
A basic letterbox package delivery service which will be a flat rate of SGD $1.55 for items up to 2kg. All Basic services for packages will be delivered to the letterbox within two working days, down from the previous service standard of three working days. It does not offer customers any form of tracking or notification for their deliveries. Mail and packages that do not fit in the letterbox will be forwarded to a designated post office for collection. Shipping rates will be automatically calculated at checkout.

Singpost Tracked Package
(Letterbox - With Tracking, 2 - 4 working days)
A letterbox package delivery service costs a flat rate of SGD $2.00 for items up to 2kg, offering delivery progress tracking as well as notifications for the recipient. Customers will be kept updated on their package deliveries with enabled tracking and will SMS notification upon delivery. Mail and packages that do not fit in the letterbox will be forwarded to a designated post office for collection. Shipping rates will be automatically calculated at checkout.

Speedpost Standard
(Deliver to Doorstep, With Tracking 3 - 5 working days)
A next-day parcel doorstep delivery service with a SGD $6.00 delivery fee for orders up to 2kg. If you choose this option, please ensure that there will be someone to receive and sign for your parcel at the delivery address. In the event of unsuccessful delivery, item will be delivered to a designated post office. Shipping rates will be automatically calculated at checkout.

We offer FREE Basic Package delivery (no tracking) in Singapore for orders above SGD $30, and FREE Tracked Package for orders above SGD $50

Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery itself will take another 2 business days.

Once your order has been dropped off at the post office, you will receive a shipping confirmation email from us. From the date of shipping confirmation, your parcel should arrive to you within 2-4 working days.

If you have opted for tracked package, you may key in your tracking number here to see where your package is.

However, if you have opted for non-tracked mail, we regret to inform you that we cannot accept responsibility for any lost mails. Therefore, we highly recommend selecting the tracked option for your convenience and added peace of mind.

We snap a picture of each parcel when it's being dropped off at the post office as proof that we have fulfilled our duty of mailing your order. Do request this from us if required.

Singpost Basic Package - No Tracking

A basic package delivery service, without tracking details, costs SGD $3.50 for packages weighing 250g or less. For packages weighing more than 250g, basic package delivery will cost SGD $5.70. Shipping rates will be automatically calculated at checkout.

Please refer to Singpost for more information here.

Singpost Registered Package - With Tracking

A registered package delivery service costing SGD $7.10 for packages weighing 250g or less. For packages weighing more than 250g, registered package delivery will cost SGD $9.30. Shipping rates will be automatically calculated at checkout.

Online tracking with scan status up to the despatch of the item from Singapore to overseas is available for all MY destinations. Tracking information after despatch from Singapore is subjected to the destination post's availability.

In the event of loss of registered article, the maximum liability of SingPost is limited to S$68 per article or the declared value of the item, whichever is lower. Other terms & conditions apply.

Please refer to Singpost for more information here.

For Malaysian and Bruneian orders, we offer FREE Basic Package delivery (no tracking) for orders above SGD $60, and FREE Tracked Package for orders above SGD $100

Malaysia 🇲🇾
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery will take another 5 - 10 business days approx. to arrive at major cities/office of mail exchange (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu).

Brunei 🇧🇳
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery will take another 7-14 business days approx. to arrive at major cities/office of mail exchange (Bandar Seri Begawan).

Once your order has been dropped off at the post office, you will receive a shipping confirmation email from us. From the date of shipping confirmation, your parcel should arrive to destination country within the number of working days stated above.

Once the package has arrived at your destination country, SingPost deliveries will be passed on to your country's designated postal service at the mail exchange office. There will be an additional time required for your local delivery services to process and deliver the package to your local address.

If you have opted for tracked package, you may key in your tracking number here to see where your package is.

However, if you have opted for non-tracked mail, we regret to inform you that we cannot accept responsibility for any lost mails. Therefore, we highly recommend selecting the tracked option for your convenience and added peace of mind.

We snap a picture of each parcel when it's being dropped off at the post office as proof that we have fulfilled our duty of mailing your order. Do request this from us if required.

Singpost Basic Package - Airmail - No Tracking
A basic package delivery service, without tracking details, costs SGD $8.30 for packages weighing 250g or less. For packages weighing more than 250g, basic package delivery will cost SGD $17.50. Shipping rates will be automatically calculated at checkout.

Please refer to Singpost for more information here.

Singpost Registered Package - Airmail - With Tracking
A registered package delivery service costing SGD $11.90 for packages weighing 250g or less. For packages weighing more than 250g, registered package delivery will cost SGD $21.10. Shipping rates will be automatically calculated at checkout.

Online tracking with scan status up to the despatch of the item from Singapore to overseas is available for all destinations. Tracking information after despatch from Singapore is subjected to the destination post's availability.

In the event of loss of registered article, the maximum liability of SingPost is limited to S$68 per article or the declared value of the item, whichever is lower. Other terms & conditions apply.

Please refer to Singpost for more information here.

At the moment, we only offer free delivery for Singapore, Malaysia and Brunei orders.

United States 🇺🇸
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery itself will take another 8 - 16 business days approx. for United States deliveries to major cities/office of mail exchange (San Francisco, New York, Honolulu).  

Australia 🇦🇺
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery will take another 7 - 14 business days approx. to arrive at major cities/office of mail exchange (Sydney, Melbourne, Perth).

New Zealand 🇳🇿
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery will take another 7 - 14 business days approx. to arrive at major cities/office of mail exchange (Auckland).  

United Kingdom 🇬🇧
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery will take another 5 - 10 business days approx. to arrive at major cities/office of mail exchange (London).  

Canada 🇨🇦
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery will take another 10 - 20 business days approx. to arrive at major cities/office of mail exchange (Vancouver).  

United Arab Emirates 🇦🇪
Please allow us 1 - 2 business days to process and ship out your order. Depending on the delivery method you choose, the delivery will take another 5 - 11 business days approx. to arrive at major cities/office of mail exchange (Dubai).  

Please note that taxes and duties may apply in your country/region. Taxes and duties will need to be borne by you, if applicable.

Once your order has been dropped off at the post office, you will receive a shipping confirmation email from us. From the date of shipping confirmation, your parcel should arrive to your destination country within the number of working days stated above.

Once the package has arrived at your destination country, SingPost deliveries will be passed on to your country's designated postal service at the mail exchange office. There will be an additional time required for your local delivery services to process and deliver the package to your local address.

If you have opted for tracked package, you may key in your tracking number here to see where your package is.

However, if you have opted for non-tracked mail, we regret to inform you that we cannot accept responsibility for any lost mails. Therefore, we highly recommend selecting the tracked option for your convenience and added peace of mind.

We snap a picture of each parcel when it's being dropped off at the post office as proof that we have fulfilled our duty of mailing your order. Do request this from us if required.

In the unlikely event that the item you received is faulty or incorrect, please contact us within 7 days of receiving the product, at info@shophooksandhoops.com with your order number, product details, description of issue, and picture proof, if necessary.